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Zoom Integration Troubleshooting

Resolve common issues while connecting and using Zoom within PulsoDesk.

Common Issues & Solutions

Authorization Failed

Issue

You receive an authorization error when attempting to connect your Zoom account.

Possible Causes

  • You are not logged in to Zoom.
  • Zoom authorization was denied.
  • Your Zoom session has expired.
  • Temporary network connectivity issues.

Solution

  1. Sign out of Zoom and sign in again.
  2. Return to PulsoDesk and click Connect Zoom Account.
  3. Complete the authorization process again.
  4. Ensure your internet connection is stable.
  5. If the issue persists, contact PulsoDesk Support.

Redirect URI Mismatch

Issue

Zoom displays an error indicating that the redirect URL is invalid or does not match.

Possible Causes

  • Incorrect redirect URL configuration.
  • Outdated browser session.
  • Zoom authorization link expired.

Solution

  1. Close the browser tab.
  2. Return to PulsoDesk.
  3. Start the connection process again from the Zoom Integration page.
  4. Clear browser cache if necessary.
  5. Contact support if the issue continues.

Unable to Connect Zoom Account

Issue

The Zoom account is not connected after authorization.

Possible Causes

  • Authorization process was interrupted.
  • Browser blocked the redirect.
  • Network timeout occurred during authorization.

Solution

  1. Complete the authorization process without closing the browser.
  2. Disable browser extensions that may block redirects.
  3. Retry the connection process.
  4. Verify that your Zoom account is active.

Meetings Not Appearing in PulsoDesk

Issue

Scheduled Zoom meetings do not appear inside PulsoDesk.

Possible Causes

  • Zoom account is disconnected.
  • Meeting synchronization is pending.
  • Meeting was created under a different Zoom account.

Solution

  1. Verify that Zoom is connected.
  2. Refresh the Meetings page.
  3. Reconnect your Zoom account if necessary.
  4. Confirm the meeting exists in the authorized Zoom account.

Unable to Create Zoom Meeting

Issue

Meeting creation fails or displays an error message.

Possible Causes

  • Zoom account authorization expired.
  • Required permissions were revoked.
  • Temporary Zoom API issue.

Solution

  1. Disconnect and reconnect your Zoom account.
  2. Verify that authorization was completed successfully.
  3. Try creating the meeting again.
  4. Wait a few minutes and retry if Zoom services are experiencing issues.

Meeting Join Link Not Working

Issue

The meeting join link does not open or displays an error.

Possible Causes

  • Meeting has been deleted.
  • Meeting link has changed.
  • Meeting has already expired.

Solution

  1. Verify the meeting still exists in Zoom.
  2. Refresh meeting details within PulsoDesk.
  3. Generate a new meeting if required.

Zoom Account Disconnected Automatically

Issue

Your Zoom integration shows as disconnected.

Possible Causes

  • Zoom authorization was revoked.
  • OAuth token expired or was invalidated.
  • Integration was removed from Zoom Marketplace.

Solution

  1. Navigate to Zoom Integration Settings.
  2. Click Connect Zoom Account.
  3. Complete the authorization process again.

Browser Compatibility

Supported Browsers

For the best experience, use the latest version of:

Google Chrome
Microsoft Edge
Mozilla Firefox
Safari

Recommended Actions

  • Enable JavaScript.
  • Allow cookies for authentication.
  • Keep your browser updated.

Frequently Asked Questions

Does PulsoDesk store my Zoom password?

No. PulsoDesk uses Zoom OAuth authentication and never stores your Zoom password.

Can I connect multiple Zoom accounts?

Currently, each PulsoDesk user account can connect one Zoom account at a time unless otherwise specified by your organization.

What happens if I disconnect Zoom?

  • PulsoDesk will no longer access your Zoom account.
  • Meeting synchronization will stop.
  • OAuth access tokens are securely removed.

How do I reconnect Zoom?

  1. Open Zoom Integration Settings.
  2. Click Connect Zoom Account.
  3. Complete the Zoom authorization process.

Contact Support

If you continue to experience issues after following this troubleshooting guide, please contact our support team.

Support Hours

Monday – Friday

9:00 AM – 6:00 PM IST

First Response SLA

Within 24 business hours